Raising a Concern

If for any reason you are not happy with any aspect of our service please let us know. We always welcome opportunities to improve patient experience.

Complaints in the NHS

If you wish to raise a formal complaint, this must be done in writing to the Practice Manager. All complaints are fully investigated and a response made within 30 days of receipt.

Your complaint will be dealt with in line with the “Putting Things Right” protocol, details of which can be found on the link below

https://gov.wales/nhs-wales-complaints-and-concerns-putting-things-right